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Returns & Refunds

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased.

(ii) Return shipping is for the customers account.

Shipping Policy

This shipping policy applies to all products purchased  on Ruby Jewellery.We are committed to delivering the products in perfect condition at the address indicated by the customer on checkout.

​Free shipping is offered to orders over €45.

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